WE COVERED YOUR TOP QUESTIONS HERE.
Where's my order? Track it here!
If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)
If you don’t have your order number, log into your account here.
FREE Returns - How do I return my package?
Returns from the USA are absolutely FREE!
We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email.
Please follow the process below for returning your parcel to us.
- Log onto our portal. Print off your returns label and attach it to your parcel.
- Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in LA.
- Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
- Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.
Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.
When will I receive my refund?
Refunds can take up to 28 days —that includes the time it takes for your package to be delivered to us and processed.
When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.
Your funds should appear within 3-5 business days.
FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.
If you paid with a gift card or store credit, your refund will be credited back to your GeeLeaf account.
And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.
I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.
The product name and code can be found on your order confirmation email.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.